PESD 2022 - Using Artificial Intelligence and Text Mining for Business Innovation

Keynote presentation at the 2022 International Conference on Public Service, Economic Management and Sustainable Development (PESD 2022), 

November 11-13, 2022, Wuhan, China.

We reflects on the business innovation supported by developing software solutions based on text mining, natural language processing, and artificial intelligence techniques to meet the business needs communicated by Swiss companies. Four related projects from different industries and with different challenges are discussed in order to identify common procedures and methodologies that can be used. One of the partners, in the gig work sector, offers a platform solution for employee recruitment for temporary work. The work assessment is performed using short reviews for which a method for sentiment assessment based on machine learning has been developed. Another partner, in the financial advice sector, operates an information extraction service for business documents, including insurance policies. This requires automation in the extraction of structured information from pdf-files. The other two projects are in the railway industry and in the healthcare sector.  The common path to innovation in such projects includes business process modeling and the implementation of novel technological solutions such as natural language processing and machine learning.